Walmart de México y Centroamérica reported that 45% of Aurrerá customers prefer to use Self-Checkout.

In 2024, Walmart de México y Centroamérica accelerated its operational transformation. The company adopted new technologies and work methods to increase productivity and improve the customer experience.

Self-Checkout 

One of the most visible changes was the installation of Self-Checkouts. This equipment was installed in all Bodega Aurrera stores, including the Express stores.

Today, 45% of customers prefer to use Self-Checkout instead of traditional checkouts. More than 1,200 stores in Mexico now have Self-Checkout in all formats.

In addition, the company eliminated physical keys to unlock systems. It replaced them with passwords and verification metrics. This reduced the need for supervisors. It also saved 140,000 man-hours and reduced wait times, thus improving service.

On the other hand, Walmart integrated its Cashi app as an in-store payment option. Thanks to this, customers can use digital money without commissions.

More efficiency in distribution centers

Walmart modernized its distribution centers. It implemented tools such as walkie pallets and new sorter systems. These automation solutions improved product flow and maintained productivity growth throughout the year.

Another key innovation was the Superfunctions program. Launched in 2023, this model already operates in all formats: Walmart Supercenter, Sam’s Club and Walmart Express.

The project trains associates to perform various in-store functions. As a result, the company reduces downtime, optimizes available personnel and increases operational efficiency.

At the same time, this strategy boosts associates’ professional development. It also generates significant savings by reducing operating costs.